At beginning of the financial year
Utilisation of provision
Increase in provision
At end of the financial year
Analysed as follows:
The claims provision comprises; (i) the insurance excess payable by the Group and Company in a number of potential compensation claims, arising in the normal course of business. No provision has been recognised for instances that may have been incurred prior to the financial year-end, but for which no claim has been received; (ii) ex-gratia discounts which can be claimed by customers against future travel the timing and presentation of which are uncertain. Provisions relate to claims lodged with the Group where a future cash outflow is expected to occur. The expected cash outflows were expected to be incurred during 2020 but were delayed due to Covid-19 related postponements in the legal process and are expected to be resolved during 2021.